Terms and Conditions

1. Introduction

Welcome to Edonique! These Terms and Conditions govern your use of our website and services. By accessing our website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue using our website.

2. User Eligibility & Account

• You must be 18 years or older or have parental/guardian consent to use this website.
• You are responsible for maintaining the confidentiality of your account and password.
• Providing false information while creating an account may result in account suspension or termination.

3. Product Information & Pricing

• We strive for accuracy in product descriptions, but there may be minor variations in colors, sizes, or design due to screen resolution and lighting effects.
• Prices are subject to change without prior notice.
• Any errors in pricing due to system issues will be corrected, and orders may be modified or canceled with customer notification.

4. Orders & Payments

• Orders are processed only after successful payment.
• We accept payments via credit/debit cards, UPI, net banking, and mobile wallets.
• In case of payment failure, your order will not be confirmed. If the amount is deducted, please check with your bank/payment provider.

5. Intellectual Property Rights

• All content, including logos, images, product designs, graphics, and text, is the sole property of Edonique and is protected under copyright and trademark laws.
• Unauthorized copying, reproduction, distribution, or modification of our content is strictly prohibited.

6. Website Usage Guidelines

• You agree not to:
  • Engage in any illegal, fraudulent, or malicious activities while using the website.
  • Attempt to hack, disrupt, or interfere with website operations.
  • Upload or distribute harmful viruses, malware, or spam.
  • Impersonate another individual or provide false identity details.
• Any violation may result in immediate termination of access and legal action if necessary.

7. Third-Party Links & Services

• Our website may contain links to third-party websites for payment processing, social media, or partnerships.
• We are not responsible for the content, security, or policies of these third-party sites. Please review their policies before engaging.

8. Electronic Communication

• By using our website, you agree to receive emails, SMS, and notifications related to orders, promotions, and offers.
• You can opt-out of promotional emails at any time by clicking the "unsubscribe" link.

9. Limitation of Liability

• Edonique is not responsible for:
  • Any losses or damages resulting from website use, technical failures, or service disruptions.
  • Errors in product descriptions, images, or pricing beyond our control.
  • Unauthorized third-party access to your account or personal data due to user negligence.

10. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of India.
• In case of disputes, both parties agree to resolve matters amicably before seeking legal action.
• Any legal disputes will be subject to the jurisdiction of courts in Uttar Pradesh, India.

11. Modifications to Terms

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
• The latest version will always be available on our website.
  
  
  

Privacy Policy

1. Introduction

At Edonique, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

2. Information We Collect

We collect the following types of personal data:

A. Information You Provide Voluntarily:

• Personal Details: Name, email, phone number, and shipping/billing address when placing an order.
• Payment Information: Credit/debit card details, UPI ID, and net banking details (processed securely by third-party payment gateways).
• Communication Records: Emails, chat messages, and feedback submitted through customer support.

B. Information Collected Automatically:

• Device & Browser Information: IP address, browser type, and operating system for security and analytics.
• Usage Data: Pages visited, time spent on the website, and browsing behavior.
• Cookies & Tracking Technologies: Small data files used to enhance user experience and analyze traffic patterns.

3. How We Use Your Information

We use your data for the following purposes:
✅ Order Processing: To confirm and ship orders, process payments, and provide order status updates.
✅ Customer Support: To respond to inquiries, complaints, and technical support requests.
✅ Personalized Experience: To recommend products based on browsing history and preferences.
✅ Marketing & Promotions: To send exclusive offers, discounts, and updates via email/SMS (you can opt-out anytime).
✅ Security & Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and website abuse.

4. Sharing of Information

We do not sell or trade your personal information. However, we may share data with:

• Shipping & Logistics Partners to ensure timely delivery.
• Payment Processors to facilitate secure transactions.
• Law Enforcement Agencies when required by law or for fraud prevention.

5. Data Security Measures

We implement strict security protocols to protect your data, including:
🔒 SSL Encryption for secure transactions.
🔒 Firewalls & Access Controls to prevent unauthorized access.
🔒 Regular Security Audits to detect vulnerabilities.

⚠ Despite best efforts, no online system is 100% secure. Users are advised to use strong passwords and avoid sharing login details.

6. Cookies & Tracking Technologies

• We use cookies to store preferences and analyze website traffic.
• You can manage cookie settings in your browser, but disabling cookies may limit website functionality.

7. User Rights & Data Control

You have the right to:
✅ Access & Review your personal data.
✅ Request Data Deletion by contacting us.
✅ Update or Correct incorrect information.
✅ Opt-out of Marketing Emails anytime.

8. Retention of Information

• We retain your data only as long as necessary for business and legal purposes.
• Transaction records may be stored for tax and compliance purposes.

9. Third-Party Links

Our website may contain external links. Edonique is not responsible for the privacy practices of third-party websites.

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. The latest version will always be available on our website.

Shipping Policy

1. Shipping Locations

• We deliver across India.

2. Processing Time

• Orders are processed within 2-3 business days after payment confirmation.

3. Delivery Time

• Standard delivery: 5-7 business days.
• Expedited delivery: 3-5 business days (extra charges apply).

4. Shipping Charges

• Free shipping on orders above ₹999.
• A shipping charge of ₹50-₹100 applies for orders below ₹999.

5. Order Tracking

• A tracking number will be shared via email/SMS once the order is shipped.

6. Delays and Issues

• Edonique is not responsible for delays caused by natural disasters, strikes, or courier service issues.
  

 

 

Return and Refund Policy

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original packaging with tags attached.
• Customized or discounted products are not eligible for return.

2. Return Process

• Email us at Edoniquebharat@gmail.com with order details and reason for return.
• Customers must arrange their own return shipping unless the item is defective.

3. Refund Process

• Refunds are processed within 7 business days after receiving the returned item.
• The amount will be credited to the original payment method within 7 business days.